Privacy Policy

1. Introduction

Novalyra LLC (“we,” “our,” “us”) operates novalyrallc.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when using our services, including but not limited to:

• Name
• Email address
• Company name
• Phone number
• Any other information you provide via contact forms or correspondence

Payment Information

Payment transactions are processed securely through Stripe. We do not store your credit card details or full payment information on our servers. Stripe's use of your personal information is governed by their Privacy Policy.

Usage Data

We automatically collect certain information when you visit our website, including:

• Pages visited and time spent on each page
• Browser type and version
• Device type and operating system
• IP address
• Referring website or source
• Date and time of access

Cookies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, operate, and maintain our services
• Process transactions and send related billing information
• Respond to your inquiries and provide customer support
• Send marketing and promotional communications (with your consent)
• Improve our website, services, and user experience
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Stripe (payment processing)
• Analytics providers (website usage analysis)
• Email service providers (communication delivery)

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency), to protect our rights, privacy, safety, or property, or to enforce our terms and conditions.

5. Data Retention

We retain your personal data only for as long as your account is active or as needed to provide you with our services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your personal data at any time by contacting us at support@novalyrallc.com.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a structured, commonly used format
• Complaint: Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at support@novalyrallc.com.

7. CCPA Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, and share about you
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

8. GDPR Rights (EU Residents)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR).

Lawful Basis for Processing

We process your personal data on the following legal bases:

• Your consent (e.g., for marketing communications)
• Performance of a contract (e.g., to provide our services)
• Our legitimate business interests (e.g., improving our services)
• Compliance with legal obligations

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Data Protection Contact

For any questions or concerns about our data protection practices, please contact us at support@novalyrallc.com.

9. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit
• Secure data storage with access controls
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

10. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. For significant changes, we may also notify you via email or a prominent notice on our website. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Company: Novalyra LLC
• Email: support@novalyrallc.com
• Contact Form: novalyrallc.com/contact
• Website: novalyrallc.com